Client Services Account Associate 50k-70k base Midtown NY

Company provides investment management and advisory services to institutional clients, financial intermediaries, private clients and investment vehicles around the world. Invest in a wide selection of equity, fixed income and alternative investments with the goal of producing superior risk-adjusted investment returns and providing investment solutions customized for our clients.

The Account Services Group is seeking a Client Account Services Associate to support the Institutional side of the business. This individual will be responsible for the facilitation and maintenance of the new account opening process for offices globally. The person will be required to coordinate all client related account openings and requests across various business units such as Accounting, Billing, Trading, Portfolio Management and Legal/Compliance.

The select individual will be expected to interface with all levels of management globally as well as external counterparties. The client associate will be expected to work under tight deadlines and have excellent organizational and time management skills. He/she must have excellent oral and written communication skills and be able to work both independently and as an effective team member.

Desired Qualifications
Bachelor’s degree or equivalent; major in Finance or Business a plus, but not required
3-5 years of related experience
Prior Asset Management/Operations custodial and/or broker-dealer experience is preferred
Knowledge of global market onboarding is preferred
Proficiency in MS office is required and MS Access is preferred

Compliance Associate (PERM) Midtown NY Global Investment Company 60k-75k DOE

Assist with compliance oversight of our proprietary mutual funds, registered investment advisers and limited purpose broker-dealer.

Will conduct hands-on compliance under the guidance of more senior members of the Compliance team.

Should either have the appropriate FINRA licenses, or be amenable to obtaining licenses soon after beginning employment.

Major Responsibilities/Activities: •Register FINRA registered associated persons, including filing of Forms U4 & U5 and coordinate continuing education activities •

Facilitate onboarding process for new employees, including maintaining and reviewing new hire paperwork and conducting orientation

•Facilitate and participate in compliance training for new and current employees

•Monitor employee personal trading activities, resolve exceptions and maintain satisfactory records

•Assist in the preparation of regulatory filings such as SEC Forms ADV, 13G,13F and CFTC/NFA Forms PQR and PR

•Assist with monthly/quarterly and ad hoc client reporting and client questionnaires

•Review electronic communications, including emails and instant messages for any violations of internal policies and procedures

•Conduct vendor/service provider oversight and due diligence reviews

•Assist with internal and external audit requests and regulatory reviews

•Perform anti-money laundering functions related to the registered U.S. funds and private placements

•Perform checks against the OFAC list for all business counterparties Minimum Requirements:

•Two to four years of compliance experience, preferably at an investment advisor or broker-dealer firm.

•Series 7 preferred, or willingness to obtain within 6 months of hire

•Ability to manage priorities and handle multiple projects simultaneously

•Excellent oral and written communications skills

•High attention to detail, including the ability to maintain orderly documentation and track issues/recommendations

•Superior organizational skills and ability to meet deadlines •General understanding of regulatory/self-regulatory agencies (SEC, FINRA, CFTC) and the requirements of the Investment Advisers Act of 1940 and the Investment Company Act of 1940

•Proficient in Microsoft Office; experience with WebCRD, Protegent (PTA) and Global Relay is a plus

Receptionist Midtown NY 35k-45k

ESSENTIAL JOB FUNCTIONS:

•Welcomes clients and visitors in person or on the telephone in a professional manner.
•Operates Cisco telephone system in accordance with Firm procedures.
•Answers all incoming calls, making sure clients reach correct destinations.
•Takes accurate messages and delivers messages promptly via e-mail as directed by lawyer or secretary.
•Coordinates conference room schedules (including video conference room) and visiting attorney offices.
•Communicates catering needs to catering or appropriate department timely.
•Assists with car and travel reservations.
•Schedules meetings, including conference rooms and informs catering, IT and others as needed.
•Registers visitors utilizing building security system.
•Corresponds with Facilities regarding temperature control in conference rooms.
•Assists with loaner access cards and ensuring timely return.
•Covers message center and evening hours.
•Provides back up support to Receptionist team.
•Performs other office-related tasks as assigned by supervisor.

QUALIFICATIONS:
•Strong interpersonal skills, pleasant telephone manner, professional demeanor and appearance.
•Strong customer service skills.
•Good communication skills.
•Punctuality and dedication to job a must.

How to find/how to apply for jobs

This article could be 10,000 words long. Consultants charge fees, actual MONEY you might not want to part with if you are unemployed, to give you training sessions.
This article, on the other hand, will be shorter. And free. None of it will be brain surgery.

How to find jobs.
Use the Internet; it’s your friend. For the most part. There’s LinkedIn, and potential employers put their jobs up on it. So, if you want a job in a Manhattan hotel, google “Manhattan hotel”; 764 come up. Google “Manhattan hotel jobs” and frighten yourself with the number that come up. Pick a few specific hotel names and check them out on LinkedIn – as I said, many put their jobs on LinkedIn. Sending resumes to resume@, jobs@, careers@, info@, HR@ often equates to BlackHole@ but don’t get disheartened. It works sometimes, otherwise the companies wouldn’t do it.
There’s Monster.com and CareerBuilder.com and a slew of websites that cull from a variety of sources. I think of them as Dog’sBreakfast.com (British slang for “a complete mess”) because they’re such a hotchpotch but, again, sometimes they work.

Staffing Services. Wasn’t I virtuous not putting this first, even though I work with one? We have lots of jobs, some of them already on external websites but, often, only available through us. Clients (clients to us, potential employers to you) don’t have the time/expertise to do their own recruiting, so they come to us. We know the clients, their needs, their salary thoughts, the specific minefields and so we can basically often be your best bet to finesse your way through the process.

Networking
Prepare a 30-second positioning statement /elevator pitch about yourself of where you were, are and want to be, and try to get contact interviews with executives who can help you with leads and useful intel. “I’d really appreciate 20 minutes of your time to help me with my job search” will more likely than not work. It is NOT a meeting to ask for a job. It’s networking and eventually may lead indirectly to a job. Networking to find a new job could be an article by itself. If anyone is interested in my expanding my thoughts, let me know.
Keep in touch with former colleagues, both senior and junior, send them reminders every so often – once a month is more than enough – to let them know you’re available for work if they know of anything through their contacts. Hallmark has made billions selling cards so that people can stay in touch; thanks to the Internet, you can do it for free.

How to apply for jobs
•To keep this less-than-book-length, I shall not treat you, my regular readers (regular readers? Hahaha) as though you have never applied for a job before. I shall merely highlight a few of the pitfalls.
•Read the job spec. Apply only to those jobs which approximate to your own particular experience and qualifications. If they’ve written “must have a PhD in Neuro-Linguistic Programming” they probably mean it. If you truly, truly think your experience equates to the job’s “must have” requirements, then explain why you’re right and they’re too rigid, in a cover letter. You have one bullet point and three or four lines to make your case. Make it compelling.
•Talking of compelling, it is worth spending time on your cover letter to highlight the particular experience or achievements that will be specific for that job. Changing resumes for each job is time-consuming, won’t necessarily have the same impact as a very specific cover letter and may well leave you confused if you’re applying for a ton of jobs.
•“Please Don’t Eat the Daisies” (Jean Kerr, 1957) — a humorous book written by a harassed mother of six. On a rare evening out, she left instructions (“Don’t kill the babysitter”) that she thought were all-inclusive. It hadn’t dawned on her to tell the children not to eat the daisies from the flower arrangement on the dining room table. Some stuff shouldn’t have to be stated but alas….
•For example, check that the details in the cover letter match those for the job. Can’t believe I had to write that sentence. “Dear Mr Smith… the Acme Roofing Company… administrative assistant” when it should be “Dear Ms Jones… Tony’s Auto Repair Shop… office manager”. I have changed the names but I didn’t make it up.
•A general cover letter that clearly is being sent to everyone for every job is nearly as bad. Personalize them.
•One page is sufficient. Make it concise and easy to read i.e. use bullet points – four or five are optimal. At the end, thank the recipient for the chance to apply and politely suggest you will be following up with a telephone call (unless you’ve been told no telephone calls). “I await your response” is more likely to lead to tears at bedtime. When do you decide that no response for a few days/couple of weeks means they will never respond.

Executive Assistant Global Investment Company Midtown NY 80k DOE

Coordinate and attend departmental meetings; handle agenda, minutes and follow-up tasks;
• Assist with coordinating calendars for internal and external scheduling of meetings;
• Assist with event planning;
• Perform administrative tasks such as expenses, phone coverage, conference room booking, ordering supplies, travel coordination, check requests, etc.;
• Assume additional tasks and responsibilities as required; willingness to help across teams within the institutional group is required
Highly organized, resourceful, detail-oriented person who is comfortable working both independently within a team environment
• Experienced in Outlook calendar functions
• Excellent in Microsoft software products including: Word and PowerPoint
• Able to handle multiple assignments; knows how to prioritize; understands and adheres to standards of confidentiality
• Excellent technical skills; must be able to learn various software systems
• Self-motivated, personable and able to communicate effectively with senior professionals
• 7 years+ experience working in the financial services industry and/or Institutional investment advisory experience preferred.
• Excellent (written and verbal) communication skills
• Bachelor’s degree preferred

Senior Administrative Assistant 70k-80k Midtown NY

•Answer and screen telephone calls; when appropriate, refer or direct calls to appropriate parties
•Prepare, type, and edit documents using Microsoft Office
•Schedule and coordinate meetings and appointments, arrange conference calls and video conferences, book meeting rooms, coordinate catering requirements with hospitality department
•Greet and assist visitors
•Coordinate domestic and international travel arrangements, prepare travel itineraries
•Coordinate local travel arrangements and accommodations for visiting executive guests
•Prepare travel reimbursement reports and check requests and work with Finance to ensure timely payments; review expense reports
•Maintain hard copy and electronic filing systems
•Proactively seeks out ways to develop systems and continually services the needs of the team to ensure time is focused on accomplishing priority objectives
•Facilitate and track communications internally and externally
•Assist with key priorities, maintain task list
•Follow-up on meetings and assist with deliverables
•Maintain contacts directory, personnel files and records
•Perform general office duties to include, but not limited to: printing, photocopying, faxing, mailing, preparing courier packages, filing
•Maintain confidentiality of client and employee information

•Bachelor degree highly preferred and minimum 2 years administrative experience
•Strong Microsoft Office Skills (Outlook, Word, Excel, PowerPoint)
•High degree of integrity, confidentiality, initiative, accountability, and strong work ethic
•Excellent communication skills in person, on phone, and by email and voicemail
•Strong proofreading and grammatical skills
•Ability to prioritize and manage multiple on-going tasks and projects
•Attention to detail and quality of work product

Staffing agencies + LinkedIn can help you find a job…

At the risk of taking oomph away from the help that staffing agencies can give to job seekers, there’s a nice synergy sometimes between us and LinkedIn.

Basically I’m saying, don’t put all your eggs in one basket (oh dear, and avoid clichés like the plague). If you have decent LinkedIn details, agencies are much more likely to try to get in touch with you for suitable job assignments they have. Of course, annoyingly, so can the hiring companies who can get to you direct, and cut out us, the middle man with our middle-man fees – sigh. But one of the cornerstones of civilized society is competition, so it’s up to agencies to prove the world needs us. There ya go.

A photograph or not? Sadly (I have low self-image so have as few photographs of myself over the years as poss) your chances of being contacted are GREATLY increased with a photograph. LinkedIn, it seems to me, is somewhere between Facebook (social) and Monster (100% I-want-a-new-job). Lately though, more and more people are using it to let the world know their background should an exciting job opportunity present itself. Still useful for other stuff, let’s not forget, like contacting old school friends, joining like-minded groups, reading Richard Branson’s latest thoughts…but awfully handy for helping you job search.

Put a reasonably corporate photograph of yourself up there. I had one candidate whose photograph was taken by the side of a pool. He was wearing a very tight, very brief swimming costume and nothing else; please tell me I don’t have to explain why that was not a good idea. Don’t have it obviously cut out from a bigger photograph, with unidentified half faces, arms and legs as a surround. And remember the background – I can tell if you were in a rowdy bar or a Social Security office when it was taken.

Your Profile is crucial. Let the world know succinctly what you are (EXCEPT FOR UNEMPLOYED – more of that in a minute). Mine says “Recruitment Consultant (& NY-Scottish volunteer activities)”. Sums me up in a nutshell. I don’t actually have a more enlightening paragraph under that, and maybe I should. A good pal has expanded on her short profile thus, “Career Guidance and Counseling. Assistance with resume revision, social media job search techniques, interview preparation and follow-up. Strong relationship with clients. Training and development for Career Services Counselors. Over thirty years in Staffing/Career Services; keen ability to listen effectively, act quickly and compassionately. Member of the following Committees: Student Success, Community Service, Retention, Social Media. Mentor for Leadership Berkeley Program. Customer Service Champion, Graduation Coach. Specialties: Job search coaching and guidance; interviewing techniques, preparation and follow-up. Workshop presentation.” Blimey, we know what SHE does for a living…makes me think I should do something for myself and follow her lead.

If you’re unemployed, think of a better, less dramatic way to show you’re on the market. Companies tend to read “unemployed” as “unemployed loser” so don’t encourage them. Let them know subtly…e.g. you won’t have a current job in the profile. If you’re a consultant, that’s fine, though – it’s just when “consultant” can be interpreted as “temping while desperate” that the alarms sound. By the way, if you have your current permanent job in the profile, no-one will ask to connect with you for a temp or temp-to-perm job…just sayin’. If you ARE employed and looking for a job, don’t be specifically writing that down t-o-o obviously; again, try to be subtle about it. Human Resources or your manager might see it and realise you’re looking.

If you are using LinkedIn as a mechanism for letting the world know you’re available for employment, then the Profile is crucial. The rest will read like a standard resume, and you’ll also have the opportunity to write a bit more than you would in a standard resume about outside activities such as volunteer work or creative outlets. And if it’s a half-way decent attempt, then staffing agencies, including moi-même, and companies will be asking to connect. Which is one of the main points of LinkedIn. Remember, I’m writing this article as much for myself, a recruiter, as for you.

Resume advice – the real deal.

And it’s the real deal because it comes from ME, Margaret. I’ve seen enough of ‘em in my time, and so I know whereof I speak. (ok, sometimes other views are valid too, but let’s focus, and not get sidetracked with trivia).
Here are some of the comments that other people have given Merit’s adorable candidates:

To executive/administrative assistants: “Leave your Master’s/MBA off”. What? You spent a fortune doing a graduate degree, it took blood, sweat and tears to study for it, you’re a better person for it and yet you shouldn’t put it, one of your proudest achievements, on your resume? Sorry? It proves you are well-educated, had the tenacity to study for it, possibly while working a regular job, have the knowledge gained from it (duh), and are therefore better qualified than candidates who don’t have it.
Shout it from the rooftops.
Now, to be fair, you MAY have to explain in a cover letter why you are not expecting to be promoted out of the job for which you’re applying because of your graduate degree. Moreover, if the MBA is in something unrelated, you may well have to explain why you do NOT intend to change careers as soon as you can – you are someone who constantly wants to improve your mind and therefore did an unconnected, fun, expensive degree in Art History/Social Work/Accounting/Sanskrit to keep your brain from rotting. And all of that has to be the truth. If indeed you do want to change careers, and are using the position for which you have applied as a stop gap, then fancy footwork is in order. Speak to your agency counsellor to figure out how to pitch yourself to your, with luck, new employer.

“Resumes can only be one page”. This is a comment last heard as appropriate advice in a black-and-white episode of “The Twilight Zone”. If you’ve been with the same company for 20 years, you can probably do yourself justice with one page. Since 2008, it is increasingly difficult not to be downsized no matter how good you are. Nobody said life was fair. And therefore with several jobs because of a couple of layoffs, a couple of good internships you don’t want to drop from the resume, temp work, looking after a sick relative blah blah, one page is going to look very, very busy, with the smallest font known to MSWord. Two pages is more than fine.

“Put everything in chronological order”. Well, yes, for the most part, of course… but if the resume starts to look as though you’ve job hopped all over the place, you might find it helps the look of the format to have all that “Temporary Experience” as a separate heading so it doesn’t mess up the perm stuff. If you’re more-or-less entry level, it can look at first glance to harassed HR Co-ordinators as though you’ve had a ton of jobs because there were summer jobs at Hooters and two internships jumbled up with the perm stuff. Put all that under e.g. “Other Work Experience” after your “Professional Experience.”

“Resumes should only go back 10 years”. Oh stop it. Much more realistic to have 15 – 20 years from the 25, 30, 35 you actually have. The stuff from 20+ years ago won’t help you, in fact may be held against you by naughty employers who haven’t read employment legislation, but 10 years is often just not enough.

“Write your reasons for leaving on your cover letter”. Wrong. Your cover letter should be about why you are specially good for the job for which you’re applying, not an apology about why you left previous jobs. Also you think the HR departments keep the cover letter glued to the resume, and read the two as a whole? Haha. No, what you do, don’t argue, is write the reasons for leaving jobs on your resume. In very small font, in italics next to the company or job title, just a couple of words (laid off, company folded, manager left, career move and so on) so that HR don’t think “That’s a lot of jobs”, without immediately thinking “Oh, ok, laid off, relative deceased, company relocated out of state”. You want them to have those thought processes while they’re reading it, so they can decide to interview you. Once they’ve made their minds up it’s too jumpy, you can never get them back.

“Education should come first”. A variation of this is “Education should come last”. My reply? HK- Hoo Kares? If you’ve got a wonderful degree and it’s relevant and reasonably recent, yes, put it at the start. If it’s cough, cough, not your USP, (Unique Selling Point), GPA of 2.1 and all that, probably best at the end, along with Computer Software and Other Interests.

By the way, if you haven’t finished a degree but have some college, don’t write the words BA BS etc; it totally implies you have the degree. That’s a fib and I shall strike you off my Christmas card list. However don’t leave out any college you HAVE done, or everyone will assume you’ve done none at all. Lots of ways of writing it e.g. “30 credits towards degree in journalism”, “30 credits short of degree in journalism”, “some college courses in journalism”.

If you’re cautious or paranoid and don’t want to write all your contact information on your resume, just remember, agencies and companies have to be able to get in touch with you easily. Write the town, so people will know whether it’s commutable or not, “New York, NY” or “Moose Droppings, PA”. Incidentally, not putting a distant town fools no-one who e.g. needs someone more local for emergencies. If you don’t want to share your telephone number, to ward off the stalkers, then we’ll need an email. If even that scares you, make up an email specifically for job searching.

Yeesh, I could go on for pages.

2017: A New Year – Same old problems or not?

I work for a staffing service so I tend to think in terms of candidates, clients, and of course staffing services. What are the continuing issues?

Staffing services. Naturally, Merit never does anything wrong, ever, but as for the others? Oh dearie me… in 2017, it’s going to be a) Return candidates’ phone calls promptly. b) Remember to give candidates some feedback. I’m thinking specifically when clients don’t return OUR calls; we have to remember to let the candidates know. “No message to relate” often becomes “forget to tell the world it’s no message”. c) Give good advice about resume writing and thank you letters. As a quick rule of thumb, if an agency tells you something I disagree with, I’m always right, and don’t listen to anyone else who tells you otherwise (er, cough, cough). e.g. Who are these recruiters out there who still say resumes can only be one page? Puh-leeze.

Candidates. a) You don’t always follow up often or quickly enough with the agency. We CARE how the interview went. b)You have to proof your resumes and thank you letters really carefully. You’re not always going to get anal Margaret to do it for you, so please quadruple-check everything. c) Take it all very seriously if you really want a job. Return phone calls as quickly as possible, be on time for interviews (you’d think that would be a DUH one), look and act the part, do your homework, keep the agency in the loop.

Clients. At the risk of annoying any of my clients who are all FABULOUS, btw, other agencies’ clients sometimes take f-a-r- too long to get back about resumes, interview times, interview feedback, and final decisions, especially when, alas, it’s a no. We know they have all sorts of other priorities but still…

Finally..2017. What are the new-ish issues? a) NYC doesn’t allow credit checking anymore. Woo hoo. b) Companies more and more these days are expecting a four-year degree for accounting, administrative, reception, sales and customer service jobs. Previously it was advantageous, not essential. What to do if you don’t have a four-year degree? Find a staffing service that can persuade the client that they’re being silly. c) We’re seeing more jobs at last becoming available than we did in 2015 and 2016, especially in the administrative and accounting fields. Long may this trend continue.

Sigh….Thank you for taking time out of your busy schedule to read this blog

If I see that phrase “time out of your busy schedule” one more time in a thank you letter to potential employers, I shall SPIT. It is such a cliché, there is no excuse for using it ever under any circumstances. Whatsoever. Remember, this blog on the Merit website is called “Margaret says” and this is one of those times when Margaret says and isn’t going to listen to any “Yes, but what if”s”…Please don’t ever use it. Actually, if I had ten dollars for every time I’ve read it in a thank you letter/email, I’d be sunning myself on a beach, not listening, for example, to the sounds of the OWS, Occupy Wall Street, protesters who were noisily marching past the building as I first wrote this blog a couple of years ago.

Ok, that’s my harrumph grumble harrumph over. What do you say instead? There are different ways to say the same thing…I mean, it WAS good of the interviewer, who will indeed probably be very busy, to give you some time to explain the job and listen to you. So… just phrase it differently. “Thank you so much for meeting me; I really appreciate it”, “Thank you for your time”, “Thank you for being so generous with your time”, “Thank you for the time you to took to explain to me…”.

As for the rest of the letter – and these days, that usually means an email. With luck you’ll be back for second interview before the snail mail letter would have arrived – Less Is More. Write about what you learned in the interview. “I was pleased to hear that your department has a system of tracking…”, “that you’re going to expand”, “that you interface with…” . and then of course relate that information to your own skills and experience. Explain what you can do for the company – you have a chance to help the department be successful by bringing your skills, experience and personality to the job. That’s going to resonate with them more than the fact that you want a challenge. It also proves, incidentally, that you didn’t just copy and paste a template thank you letter from the Internet.

Sometimes one paragraph is enough, sometimes two. There are exceptions to this but, if you’re using a staffing service, a good counselor will talk you through it all.

By the way, address the person as Mr, Ms, Dr in a thank you. Not first names. Even if they’ve been very friendly, it’s still better to be more formal in written correspondence. And for heavens’ sakes, proof your thank you letter. More than once. A company doesn’t know and love you yet; all they have to go on is your resume, how you performed at interview and your thank you note. Mistake-ridden isn’t going to help your chances.

That’s it, class! If you do have any questions, “But what about when….” then please let me know.