Desktop Support Technician to resolve Level 1 and 2 computer and connectivity issues for end users in the US, Canada, and Mexico. The candidate suitable for this role will have 2+ or more years of experience with the following: Must be on site and at desk 5 days a week Monday – Friday from 9am – 5pm, EST. This is NOT a work-from-home position.
Must be able to be on call for 7 evenings (6pm-7am, EST) every six weeks
•Windows OS configuration and troubleshooting (Windows 7 and Windows 8)
•Troubleshooting Microsoft Office 2013, 2016 and Office 365
•Troubleshooting Multiple business software applications and interfaces in a multi-platform environment
•Troubleshooting and setting up Wireless Devices (iPhones, Scan Guns, Wireless Printers)
•Troubleshooting, configuring, setting up and deploying PC’s on a network using Acronis and/or SCCM
•Troubleshooting customer computer and connectivity issues across a WAN
•Troubleshooting, installing and configuring PC hardware and peripherals
•Troubleshooting and configuring network
•Setting up and maintaining Active Directory User and Computer Accounts
•Maintaining an Asset Management System
Working Knowledge Skills
•Virtual Desktop Environments
•Networking protocols and equipment – TCP/IP, DNS, DHCP, VPN, routers, firewalls, switches, etc.
•Ability to communicate professionally and effectively to technical and non-technical internal customers
•Ability to complete tasks with minimal supervision
•Ability to multitask in a fast-paced environment
•Must be dedicated to providing superior quality service to internal customers both in person and over the phone.
The person in this role will answer incoming email and phone calls to the IT Service Desk. He or she will work with the Service Desk and Network Operations staff as appropriate to determine and resolve problems received from internal customers. He or she will recommend and/or perform upgrades as well as develop user and technical documentation for computer systems and standard applications.
IT-related college degree