**Must have a valid Driver’s License- Travel Required**
-Manage and supervise the operations of accounts in 25-30 commercial properties throughout NYC & Westchester
-Manage all permanent and temporary staffing requirements to ensure that the properties are sufficiently staffed to perform nightly duties according to clients’ expectations and contractual obligations.
-Routinely visit facilities to perform site inspections to ensure specifications and operating standards are achieved.
-Respond in person to client issues and concerns and create nightly activity reports for management to ensure client concern is immediately communicated and addressed.
-Develop and maintain Control databases for each location/tenant, including but not limited to, specific building job descriptions, Key Performance Indicator’s, calendars, etc.
-Motivate and develop employees to foster a positive work environment that enables the highest levels of service.
-Create staff schedules and arrange for all replacement and training as needed.
-Train staff in janitorial techniques, methods and procedures and proper operation of equipment to ensure safety and service standards are at the highest levels.
-Maintain accurate employee records, including but not limited to, employee hours and timesheets, accurate payroll information, vacation schedules for employees, etc. and prepare all necessary HR paperwork as required.
-Prepare and administer appropriate employee documentation/disciplinary actions and escalate to Director of HR when appropriate.
-Investigate employee concerns and escalate to Human Resources when appropriate.
-Investigate union grievances/issues and partner with Labor Relations Manager & HR Director when appropriate.
-Monitor and report accidents/incidents as they occur and prepare Incident Reports nightly for appropriate manager.
-General inventory management of equipment, vehicles and supplies for each location.
-Maintain equipment to ensure proper working and safety condition. Review and manage portfolio supplies and maintain budgets.
-Manage route work for client contract or ad-hoc requests.
-Work with Sales Team to ensure that project work is evenly distributed to ensure all jobs can be completed as promised to clients.
-Work with Sales Team to acquire new jobs as well provide feedback that could be instrumental in acquiring business/leads.
-Provide labor and time estimates as required.
-Assist in project start-ups, organize large construction cleanups and final cleanups including ordering of supplies and acquiring staff to complete the jobs.
-Complete jobs on or below budget.
-Minimum of 5+ year’s relevant industry experience in commercial buildings and tenant space (i.e. specs, layout, SF) in leading and managing operations team, including customer service and provider relations.
-Strong presentation and negotiation skills.
-Strong organizational and scheduling skills; ability to multi-task efficiently.
-Ability to communicate effectively across all levels of the organization.
-Professional demeanor and approach to employees and customers reflecting company core values.
-Excellent Leadership skills and demonstrated ability to manage and motivate teams of multi-location employees
-Experience in working within a union and non-union employee population.
-Ability to delegate and foster an efficient work/team environment, motivating, developing, and directing people as they work; identifying the best people for the job.
-Availability to respond to operational issues that arise during the night and weekends as needed, as well as special projects.
-Familiarity with operating and maintaining janitorial equipment. Knowledge of supplies, equipment, and/or services ordering and inventory control.
-Proficient in using business computer applications including, Word, Excel and PowerPoint.
–Must have a valid driver’s license and satisfactory driving record.
-Ability to lift in excess of 50lbs. and walk or stand for long periods of time in all types of weather