(212) 406-5800

Chargeback and Fraud Prevention Manager (Perm 85K)

 

​​TITLE: “Chargeback and Fraud Prevention Manager”

HOURS: 10:00a.m. – 6:00p.m. Monday through Friday

SALARY: 80-85K

 

ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO:

  • Process chargebacks: research, reply, refute, resubmit, write-off, expense.
  • Handle retrieval requests.
  • Fraud control – STAR Accertify database monitoring and input fraud support meetings.
  • Follow-up work ticket limit enforcement and IP addresses.
  • Provide support to Client Services, Telecharge Customer Service, and Client Payment Services Departments.
  • Process refunds and write-offs to be integrated with Client Payment Services Department’s payment files.
  • Provide support to Telecharge’s Customer Service Department by answering questions and supervising calls.

 

QUALIFICATIONS REQUIRED:

  • 2-3 years fraud/customer services experience.
  • Bookkeeping skills.
  • General office/clerical experience.
  • Familiarity with PC (Windows/Word/Excel).
  • Experience with Accertify or other fraud prevention system.
  • Strong customer service skills.
  • Good written and verbal communication skills.
  • Ability to supervise, coach, and lead a team.
  • General clerical skills

 

QUALIFICATIONS PREFERRED:

  • Bachelor’s Degree in a business related discipline

 

We offer a competitive salary and a superior benefits package.