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Customer Service Team Manager (Perm- 75K)

JOB DESCRIPTION   TITLE: Customer Service Team Manager   COMPANY: Theater Entertainment Company (Top Ranked and Nationally Recognized Organization)   DEPARTMENT: Telecharge    HOURS: 12:00 noon – 8:00 p.m. (Sunday-Thursday, off Fridays and Saturdays). Must be able to work other shifts and holidays when required.   SALARY: 65-75K   ESSENTIAL FUNCTIONS WILL INCLUDE BUT NOT LIMITED TO: Responsible for resolving customer service inquiries and issues, via different forms of communication Assist the Director and Assistant Director with managing all operational facets of the contact center Supervise team of representatives regarding performance standards which include phone monitorings, phone statistics, and time

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